Credits Not Applied After Purchase

Quick Check

If your credits haven't appeared after a purchase:

1. Refresh the page — Sometimes the balance display needs a manual refresh.
2. Check your email — You should have received a payment confirmation from Stripe.
3. Wait a few minutes — Occasionally there's a brief processing delay.

Still Missing?

If your credits are still not showing after refreshing and waiting, please contact support with the following information:

• The email address on your TellaPrompt account
• The approximate time of your purchase
• The credit pack you purchased
• The Stripe payment confirmation email (if received)

Credit Refunds

If a generation fails, credits are automatically refunded to your account — no action needed on your part.